I had a text message last month saying a collector was in my area. If VM's equipment is making high pitched noises and buzzing noises, it sounds as if you might have faulty VM equipment. I am currently working as an Apprentice Support Specialist within Virgin Media, working in harmony with both the Future Careers and Operations side of the business. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Connect25-4022. In your email, include your address, account number, area code, and other essential details. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. Their Resolution Team emailed me in Dec22, gave me a complaint number and. Salary: £25,000. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. m. £8p/m extra or included with Gig1 or Volt. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. I'm having the same issue with virgin been told the back office team are contacting me then turns out they were ringing the wrong number but it's the one on my account before I cancel all 4 my mobiles my tv board band and phone is there anyone that can help. Hey @Cavallino thanks for reaching out to us on the Virgin Media forums. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. LONDON. Activating any extra services, such as V+ or On Demand. Our Products. My son gave me authority to deal with this on his behalf. Only members can see who's in the group and what they post. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. My role is to support apprentices throughout their journey from start to finish and beyond ensuring. They will either text or email you (from noreply@contactengine. If you would like more information on the Starter Collection please call a Virgin Customer Services agent on 0843 515 8680. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting (which sounded like a lie tbh). 10. VM's policy on this is non existent - some agents seem able to get a tech to sort it via an area field manager others get nowhere and nothing happens - so its really up to you - wire cutters and a screw driver to remove the boxes or hope that something happens but dont hold your breath27500 Function: Customer Contact Closing Date: 30/01/2023 Salary: £27,500 Basic Salary: £25,000 per annum London Weighting Allowance: £2500 per annum You’ll be the person who collects our equipment from active or disconnected customers premises. Equipment collection after you close your account After the 30 days' notice, our couriers at Actavo will make contact with you to arrange collection of the equipment. Virgin Media; My Virgin Media; Shop;. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. You can find loads of helpful information on the Virgin Media support site. I have also been reminded each. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). I left Virgin months ago and have arranged for my equipment to be collected. DomesticVery Insightful Person. Turn on and start the Box. 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. End day it's virgin media's equipment. Gateshead. We returned our Virgin Media Equipment in July 2022, we received a confirmation message saying that an item had been missed. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. I closed my original virgin media account in late February 2022 approximately. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. The forum team maybe able to help and the issue has been flagged to them; be aware it can take them a few hours / days to respond. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. Hi. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. Any help would be. Sign in . Broadband. Browse Virgin Media Virgin Media. Bound on haupt content Accessibility Help . I left Virgin months ago and have arranged for my equipment to be collected. Kit collection. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. 25000Function:Customer ContactClosing Date:17/04/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. Start of main content: What. To learn more about our equipment and technical support click here. View your bill. Packages ; Wider ; TV ; Landline ; Mobile ; To business ; Other Fabric. Call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 3. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment. 50: Based on taking the Big Kahuna Movies & Sports bundle. Equipment Collections Representative Virgin Media. Hello. Are thou looking to cancel our Virgin Media account? Use our contract cancellation guide fork view queries relating to leaving Virgin Media. In a single year our connectivity: Supports 708 million credit and debit card transactions. The legal stuff £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick(s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. Step 3 - Label the box – a letter came with the. Hi there, very sorry to hear this, have you tried ringing our team. Posting some photos of the issue on here may help the VM forum team respond but someone will need to move your topic to another forum as the VM forum. Broadband. Their Resolution Team emailed me in Dec22, gave me a complaint number and informed me. Struggling to pay. I returned my Virgin media equipment to an O2 store (have the receipt) on 27. However since then I have h. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. on 14-12-2022 21:38. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag pleaseSimply ring our friendly customer service team. To find your nearest collection point, just go to recycle-more. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. on 09-10-2023 10:12. Packages ; Broadband ; TV ; Landline ; Mobile ; Required economy ; Other Stuff. Joining in. I guess the first lady I talked to misinterpreted it. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. 0800 408 9340 is a legit Virgin Media retention department number, I cancelled my 18 month contract 30 days before it ended and got calls from 0800 408 9340 and 0203 743 6946 offering me a deal to recontract. 10. co. The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price. com) to arrange an appointment for our collection team to come round and pick it up. There are two paths you could take here, both will depend on your having VM broadband. Virgin Fibre Areas only. Pay not so good for. New around here? Check out the do's and don'ts, in our Community. Skip to main content Accessibility Helped . Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. the job is easy. Find out all you need to know about contract lengths, equipment, cancellation and more. If this does not work, or you've lost your remote control, you'll need to complete the remote control order. You also have not sent me any packaging to return the equipment. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. The equipment was a Virgin Media Hub 3 and the technician was here on the 3rd February to install a new one and take the old one away. the team leaders and other team members there made it worthwhile turning up. Just fill in the template below and post it as a comment, we'll let our team of engineers know so they can get things back to. the property has had VM before, you may just get a Quickstart kit delivered. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Contacting customers whose invoices are overdue for paymentManage your account with My Virgin Media. Report this profile Report Report. How many stars would you give Virgin Media? Join the 78,059 people who've already contributed. Virgin Phone Switchover. Mon-Sat 9am-5pm. Admittedly VM might insist they haven't got it and charge you £40 or so, but in that case you complain, if they don't immediately back down you escalate to the Ombudsman and ask for repayment of the equipment charge. Main menu; Bundles. Call us from a textphone on 18001 0345 454 1111. I'll pop you over a PM now so I can take some details and look into arranging a collection for youApply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. If you can set up using a Self-Install pack, but choose to use an engineer for. QuickStart, set up and connections. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment for are collection team to arrival lap and pick to up. on 07-05-2023 08:56. We do initially offer an appointment when we get in touch via text. Public Sector Queries. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). They'll also give you a one hour delivery slot, so you'll know. Options. Also note date and time the items are collected and some identifying details of the person who collects (van reg. You’ll also find straightforward tests that’ll check for faults on your own phone line. Hub 5X: up to £85 per unit. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. I raised a complaint with Virgin Media about the unwanted communication, but they closed the complaint as resolved and sent a generic response. 3m items, including set-top boxes. I'm sick of waiting for these to be collected and they are gathering dust. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. £27. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. On this letter, there is a label sticker. Virgin Media phone numbers. on 30-10-2022 08:03. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. Forum Team. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. Gateshead Council. QuickStart, set up and connections. on 18-08-2022 14:29. Strangely, VM also doesn't know when the kit will be collected. Options. Our Products. 527 open jobs for Virgin. Unique you've got your equipment home, her may need some aid setting she. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. ago. 0k per year. I spoke with an agent on the 16tg Dec online and requested a new hub5 instead of my hub4 to match the 1Gig speed and Wi-Fi 6 , they package arrived on 21st and when opened it was hub 4 again 🤦🏻 ♂️ . The equipment is provided for use by residential customers and are for residential, non-commercial use only. Software ; Broadband ; TV ; Landline ; Mobile ; For business ; Other Stuffed. I am not prepa. Equipment Collections Representative. Are you looking the cancel your Virgin Media account? Getting our contract cancellation user for all queries relating to leaving Virgin Media. Function:Customer ContactClosing Date:14/04/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. Virgin Media billing and payments help and support. Volt. Kudos to you all. Solved: Hi how do I organise for my virgin media equipment to be moved from one room to another? Is this something virgin media do for - 5313993. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. We would like to show you a description here but the site won’t allow us. Seacroft, Leeds. Equipment Collections Representative Virgin Media. Virgin Media Collections Agent Reviews. Not much development opportunity within collections, but can gain experience which you can take elsewhere. Hi SueBW4 👋🏼. Options. Browse Virgin Media Virgin Media Community. The Bahrain Grand Prix is on Sunday, signalling the start of another thrilling season of Formula One racing on Sky Sports. We're updating your Emergency Backup Line. Our VAT number is 591819014. Skip to hauptinsel content Accessibility Help . Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. £25. in Virgin TV 360 Wednesday; Advice please re c130 fault in Virgin Media: TiVo® service 18-10-2023; Why is it almost impossible to actually get a stream box? in Stream from Virgin Media 11-10-2023; moving from V6 Tivo to 360 in Virgin TV 360 13-09-2023Posted 1:21:33 PM. Packages ; Large ; TV ; Landline ; Mobile ; For business ; Diverse Stuff. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Hi all,. There are separate links for broadband and mobile. Dave. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. com ) to arrange an appointment for collection team to come round and pick it up. Thanks for posting on the Community Forums. If you return the packaging using the returns label all will be fine, you will not require any further emails regarding this. I was assured that I would not be billed the £40 (I'm owed £72 as a. 1 ACCEPTED SOLUTION. We appreciate you taking the time and will be sure to pass along your feedback to the team. Virgin Mobile - Other legal stuff from 17 June 2022. Posted 7:20:44 PM. ) Some past topics have described long delays. Apply to Virgin Media jobs now hiring in Gants Hill Station on Indeed. Thanks,Build the ideal Virgin Media package for your unique needs. IT Department. It's important to research the company, as well as practice answering the questions beforehand. Great. You should receive an email confirming the returns though 🙂. Kate Boyman Project Manager Enville. On our wavelength. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. On the agreed day I waited in all day and no one came. Mon-Sat 9am-5pm. here - 5396116. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. Apply Today. Now you keep booking in dates to pick up the equipment then failing to pick it up, and to to. Early Disconnection Fees- PAYM & SIM Only Contract. on 30-01-2023 13:58. Public Sector Queries. Early Disconnection Fees - Classic contracts. Alternatively, dial 0345 454 1111* from any other phone. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth streaming. Mon-Sat 9am-5pm. Termination date 6 April. This promotion means you won’t pay the usual setup fee of £35. Virgin sent us packaging initially but then contacted us and told us that they had a team in the area so not to use the packaging/post option. I have to return my booster and all I get all the time are messages from Virgin saying return your kit. All Virgin Media equipment, except the Stream product, require co-ax connection. Apply for the Job in Equipment Collections Representative at Bradford, . £25. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. I have recently been contacted by a debt collection agency who say they are collecting a debt that I owe to VM! Now this apparently comes from two sims I purchased back in October 2020. Main menu; Bundles. on 19-11-2022 18:06. The Virgin Media Collections ‘Starter’ package is an 18 month contract, if you choose to terminate your package before the minimum term then you may be charged. All our offices and call centres are working to Covid secure guidelines. Hi I have recently left VM. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. Can't specifically answer your question about packaging but suggest you make a note of the details (model, serial no. Simply send us your consented customer leads, when we complete a sale, we pay you!9yrs later I'm still chased by debt collectors for early termination bill when VM couldn't supply. In this. Accordingly, the Virgin Media network in Liverpool is currently down, causing disruption to some customers. Thank you for choosing Virgin Telco. Options. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. Virgin Media customers can return their equipment for free. 150 – if you’re calling from a Virgin Media mobile or mobile. The UK’s most popular channels, Catch Up services and built-in apps, in one place. 27/08/10 - 15:10 #5. £25. After that, it’s just £3 per month (or £30 a year). Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Virgin Media’s registration numbers are: Virgin Media Ltd NPWD231730 / Virgin Mobile Telecoms Ltd NPWD248581. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. the enevolope they send is free. We would like to show you a description here but the site won’t allow us. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 1. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. . If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. People enjoy this job; Good employer; Good shift notice; Respectful managers; Proper breaks; 7. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Beyond that, sometimes the port seems to get 'stuck' and requires further intervention from VM to complete. Now not replying to my emails or live messages. Go to Virgin Media support. Hi, I returned my equipment to Virgin earlier this month with all the 3 pieces of equipment enclosed in the packaging I received. Posted 7:20:44 PM. Hi @JK2000. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Hi all,. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Chop and change TV, broadband and phone services to create the perfect deal for you. View the job description, responsibilities and qualifications for this position. All equipment provided to you to avail of our services belongs to Virgin Media. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. @virginmedia I have been told I will be charged if I don’t return the equipment, scheduled a collection and they never showed. Several spam calls in the space of a 24 hour period. so i obviously refused that and went onto the 2nd person, they told me that £31. Collections Agent professionals rate their compensation and benefits at Virgin Media with 3. Manager at Virgin Media Coventry. Virgin Media employs 8,988 employees. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. Working hard to help connect the nation, shop our offers and order online. Step 2. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. I'm sorry to hear you've been struggling to send your Hub 3 back to us. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. Make a payment using our dedicated automated payment service on 0800 064 3777 *. D01 C9W8. 10 for an account that was cancelled, the sim card contract finished on 16th July and I cancelled 1 month before, I wasn't transferring the number. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Hi - thanks for replying. Up to 3 WiFi Pods if needed. Mobile customers. Services and installation of equipment may vary subject to government advice on COVID19. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Thank you for posting, welcoming you onto our community forum 😊. As one of the UK’s largest businesses, we are powered by a epic, diverse and high performing. Options. Forum Team. You can contact our collector directly on 01. 22/03/2023. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Customers can return. If that's the case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and ask. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Communication with VM was pretty mich impossible, I never received a reply mail or letter to any of this, but luckily the collect+ tracking. When you place your order, we'll let you know. com to arrange an early pick up of the equipment. Share with up to five family members. com, the worlds largest job site. Eligibility was extended to those receiving support payments in February 2023. We all know and love the internet and TV services that can enter our homes through entry points. on 12-11-2022 09:30. com ) to arrange an appointment for collection team to come round and pick it up. uk. By Email: To download the relevant forms, please see visit our Help pages. Options. Packages ; Broadband ; TV ; Landline ; Fluid ; For business ; Other Stuff. Step 3 - Label the box – a letter came with the. . Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. You can find loads of helpful information on. We would like to show you a description here but the site won’t allow us. Final payment in Collections. If. And Products. May I ask if you've been able to return the equipment? For more information on this, please read here. Launched in November 2020, our Essential broadband packages provide a range of affordable options including Essential broadband (£12. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Automatic compensation scheme. 1800 941 114. This depends on the equipment you want to recycle. You can see your private messages at the top of the page, in the envelope icon. Find out more about Collections Agent salaries and benefits at Virgin Media. Reply. £21,968 - £22,369 a year. Tanmoy. Quickstart is the quickest and easiest way to setup our services. Connect Jade Billingham Team Leader for the Department for Work and Pensions (DWP) Dudley. ie. If we do, we’ll either text or email you (from noreply@contactengine. You can also ask our friendly recruitment team any questions you may. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). Just complete our disconnection form to make your. Apple Fitness+ is free for 3 months, then £9. 4. Received a letter from bpo collections when account cancelled. Never go for it” Resolved “Over charging” Resolved. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. You can order a pre-paid returned package through our website to send the equipment back yourself through our many Collect Plus drop of points. Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Skip to kopf content Accessibility Help . Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. 5k per year. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. The Virgin Media management team includes Lutz Schueler (Chief Executive Officer), Campbell Scott (VP of Strategy), and Abid Khan (Vice President IT Strategy, Architecture and Data) . We do initially offer an appointment when we get in touch via text. etc. on 28-10-2022 09:20. Experience Collections Advisor Virgin Media. On the 4 August I gave some old virgin media equipment to an engineer that called at my property after a promised collection by Virgin media was never upheld.